THE MONITORING CENTER OF THE FUTURE IS HERE NOW! TECHNOLOGY YOU MUST LEVERAGE TO THRIVE
Wednesday, June 20 | 10:00-11:15AM
• Learn about available technologies and how to use data analytics to run a more efficient monitoring center
• Tips to improve customer interactions through texting and other electronic communications
• Practical Uses of analytics to determine staffing and other administrative operations
Justin has a reputation of looking at monitoring in a new light. Often pushing for change, his background in software and technology have allowed him to see problems as opportunities and to understand the limitations of technology as well as the strengths of human operators in protecting lives and property.
Monitoring centers traditionally lag bleeding edge technology by more than a decade and he would love to change this trend and reputation for the entire industry.
Ken has also served in key leadership roles such as CSU San Marcos Alumni Association as its Board President for 4 years and is currently a member of the CSU San Marcos College of Business Dean’s Advisory Board.
With his innovative and entrepreneurial spirit, he stays ahead of various industry needs providing services to improve efficiency while keeping the end user in mind.
Ken graduated with a Master of Business Administration and a certificate of Healthcare Information Technology from California State University San Marcos along with a certificate in Fintech: Future Commerce from MIT.
Through 20 years of acquisitions and name changes, Mike stayed at the same center which is now the Eagan, MN monitoring location for Vivint. He successfully lead through two monitoring center remodels, a center relocation and the buildout of the Provo, UT monitoring center. Both centers are UL listed.
Mike is currently on several TMA committees and the Alarm Industry Communications Committee.
Mike is happily married with four children, has a passion for photography and serving at his church