HOW TO DRIVE A CUSTOMER-CENTRIC CULTURE WITHIN YOUR COMPANY

Thursday, June 21 | 4:15-5:30PM

A customer-centric company offers customers more than just good service. It’s a way of doing business with your customer that provides an exceptional customer experience BEFORE and AFTER the sale by eliminating major customer pain points and road blocks. Creating this kind of a culture, drives repeat business, creates a tribe of loyal customers, and improves profits. Placing your customer at the core of your business allows you to collect a wealth of information, which can be used to enhance the customer experience. In this session, you’ll uncover: 
• Why you should build a passionate, customer-first focused organization
• Best ways to introduce a carefully formulated customer-centric strategy within your organization
• How to knock down departmental silos that inhibit delivering best in class customer experience 
101 E
Jack DeMao photo
Jack DeMao
CEO
Electric Guard Dog
As CEO of Electric Guard Dog, LLC, Jack was a 2016 Finalist for Ernst & Young’s coveted Entrepreneur of the Year and Electric Guard Dog was named the 2016 winner for SDM’s Dealer of the Year. A native New Yorker, Jack is a graduate of Harvard Business School, and an accomplished executive with experience in a variety of industries worldwide. With a personal motto of “Never Give Up” that might be arguably followed by “No Half Measures,” Jack has served as President of Chicago Pneumatic Tool Company’s Automotive Division, Desoutter LTD, and C.C. Dickson Company. His accomplishments at the latter led to him being named “Man of the Year” by an renowned industry trade publication in 2006. Jack joined Electric Guard Dog in 2007, and promptly led the effort to build a platform for growth that has resulted in the company being named to the Inc. 5000 list 5 out of the last six years as well as repeat appearances on industry accolades, including the SDM 100, SD&I’s Fast 50 Integrationists, and South Carolina’s List of Best Places to Work. Jack has a permanent home in Charlotte, NC with his wife. He is an avid participant in endurance sports and is an instructor for the Harvard Business School Club of Charlotte’s Management Development Program.

Lucas Ingala photo
Lucas Ingala
Owner and Manager
Watchmen Security Services
Lucas, the founder, and owner of Watchmen Security Services has been tightly knit with the security industry going on eight years. Because of that, he is well-tuned to the ins and outs of other business models. Before Watchmen Security Services, Lucas developed and maintained the highest producing sales office in Kansas City for one of the largest security providers in North America. During that time, he experienced the good, the bad and the ugly. Then, Watchmen was born. It was his goal when he started Watchmen to have a company that was different from the rest, providing a service on which people of all walks of life could rely. That is why he and his team strive daily to provide service that his family would want and need. Because of Lucas, Watchmen is a security provider that isn’t concerned with the mighty dollar but rather the well-being and safety of our clients. 
Lucas has worked with large industrial clients to police departments to small businesses to schools (large and small) to religious organizations to large-scale homes all the way to smaller homes to young newly married couples and much more.

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