2018 EDUCATION SESSIONS

All courses count toward CEU requirements for North Carolina, Tennessee, Louisiana and ESA’s NTS Certifications.

Jump To: Grow Your Business | Rethink The Future | Run Your Company | Maximize Your Monitoring Center

GROW YOUR BUSINESS

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5 COMMERCIAL VERTICALS YOU SHOULD BE TAKING ADVANTAGE OF
Wednesday, June 20 | 10:00-11:15AM

4 PITFALLS OF LAUNCHING A NEW PRODUCT – AND HOW TO AVOID THEM!
Thursday, June 21 | 9:30-10:45AM

3 GREAT WAYS TO BUILD RMR WITH VIDEO MONITORING
Thursday, June 21 | 4:15-5:30PM

REBATES, BUY BACKS, AND OTHER INCENTIVES: ENERGIZING YOUR CUSTOMERS
Thursday, June 21 | 8:00-9:15AM

COMMERCIAL ACCESS CONTROL 101: UNLOCKING PROFITS
Thursday, June 21 | 4:15-5:30PM

7 WAYS TO SUCCESSFULLY PARTNER WITH RESIDENTIAL BUILDERS AND REALTORS
Friday, June 22 | 9:45-10:45AM

A VIEW FROM THE PORCH – HOW TO DRIVE PROFIT WITH DOORBELLS, CAMERAS, AND DOOR LOCKS
Thursday, June 21 | 8:00-9:15AM

INCENTIVES, REWARDS AND RECOGNITION PROGRAMS FOR EMPLOYEES THAT DRIVE GROWTH
Friday, June 22 | 8:30-9:30AM

BUILDING & TAILORING SALES TEAMS TO FIT YOUR STRATEGY
Friday, June 22 | 11:00AM-12:00PM

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RETHINK THE FUTURE

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COUNTERPOINT FORUM: CLASH OF THE TITANS – HOW WILL MAGA AFFECT YOU AND THE INDUSTRY?
Wednesday, June 20 | 10:00-11:15AM

TOP 5 DISRUPTIVE TECHNOLOGIES IMPACTING THE COMMERCIAL MARKET
Thursday, June 21 | 8:00-9:15AM

TOP 5 DISRUPTIVE GO-TO-MARKET STRATEGIES AFFECTING THE RESIDENTIAL MARKET
Thursday, June 21 | 9:30-10:45AM

COUNTERPOINT FORUM: UNLICENSED ACTIVITY – FAKE NEWS OR REAL ISSUE?
Thursday, June 21 | 9:30-10:45AM

INDUSTRY OUTLOOK – WHAT YOU NEED TO KNOW
Thursday, June 21 | 4:15-5:30PM

SMART HOME MARKET BECOMING A BRILLIANT OPPORTUNITY?
Friday, June 22 | 8:30-9:30AM

COUNTERPOINT FORUM: NEW TAX LAW EXPLAINED AND ENLIGHTENED
Friday, June 22 | 9:45-10:45AM

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RUN YOUR COMPANY

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MAXIMIZE NEW EMPLOYEES – WHY ONBOARDING IS CRITICAL TO THEIR SUCCESS
Wednesday, June 20 | 10:00-11:15AM; Friday, June 22 | 9:45-10:45AM

CREATION COSTS – DEFINED, DISSECTED & DIMINISHED
Wednesday, June 20 | 10:00-11:15AM

METRICS THAT MATTER: CHOOSING AND USING THE RIGHT INDUSTRY-SPECIFIC KPIS
Thursday, June 21 | 8:00-9:15AM

HOW TO GET MORE SERVICE CALLS COMPLETED FROM YOUR TECHNICIANS
Thursday, June 21 | 9:30-10:45AM

HOW TO DRIVE A CUSTOMER-CENTRIC CULTURE WITHIN YOUR COMPANY
Thursday, June 21 | 4:15-5:30PM

LEVERAGING DATA: ANALYTICS THAT DRIVE SALES AND RMR
Friday, June 22 | 8:30-9:30AM

FIRE ALARMS – NEW CODES, TECHNOLOGY AND PRACTICES THAT WILL KEEP YOU OUT OF THE RED
Friday, June 22 | 8:30-9:30AM

THINK BEFORE YOU INK: HANDLING CONTRACT MODIFICATION RISKS
Friday, June 22 | 9:45-10:45AM

PROVEN CUSTOMER CARE PROGRAMS: TIPS FOR GETTING STARTED
Friday, June 22 | 11:00AM-12:00PM

THE EVOLVING CYBER THREAT FOR CONNECTED DEVICES AND CLOUD-BASED SERVICES
Friday, June 22 | 11:00AM-12:00PM

CRITICAL DO’S AND DON’TS OF TEST, INSPECTION AND MAINTENANCE PROGRAMS FOR FIRE, ACCESS CONTROL & VIDEO SYSTEMS
Friday, June 22 | 11:00AM-12:00PM

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MAXIMIZE YOUR MONITORING CENTER

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THE MONITORING CENTER OF THE FUTURE IS HERE NOW! TECHNOLOGY YOU MUST LEVERAGE TO THRIVE
Wednesday, June 20 | 10:00-11:15AM

IMPROVING THE CUSTOMER INTERACTION EXPERIENCE: STRATEGIES TO CONSIDER BEFORE IMPLEMENTING IVR IN THE MONITORING CENTER
Thursday, June 21 | 8:00-9:15AM

NEXT GEN MONITORING – DO MONITORING-ON-DEMAND OR PAY-AS-YOU-USE MODELS REALLY WORK?
Thursday, June 21 | 9:30-10:45AM

THE PERFECT FIT: NEW STRATEGIES FOR ATTRACTING AND RETAINING THE RIGHT OPERATORS
Thursday, June 21 | 4:15-5:30PM

MONITORING CENTER DOWN! HOW TO IMPROVE RECOVERY TIME WHEN NATURAL DISASTERS STRIKE
Friday, June 22 | 8:30-9:30AM

HACKED! IMPORTANT STEPS TO PROTECT YOUR COMPANY (AND YOURSELF) AFTER A CYBERATTACK
Friday, June 22 | 9:45-10:45AM

PLAGUED BY FALSE ALARMS? AUDIO/VIDEO ALARM VERIFICATION BEST PRACTICES
Friday, June 22 | 11:00AM-12:00PM

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