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With a changing social and business environment, security professionals are adapting new, go-to-market strategies and product offerings. Consumers need to strengthen their home systems to be more robust and resilient for working-at-home. Commercial clients need to invest in technology and take measured approaches to safeguard their employees, customers and operations in a post-pandemic world. Identifying new products and services can supercharge your customer pipeline and offer additional opportunities for traditional and non-traditional markets. To reach new markets, you will need to think creatively about your offerings and how to promote them. This session will cover:
In this session, security professionals will learn the key differences between video alarm verification (VAV) and interactive video monitoring. Seasoned experts will provide insights and definitions for video monitoring, share useful case studies and cover the opportunities and obstacles in providing effective video monitoring services for end users.Participants will leave with:
While consumer focused IoT solutions flood the marketplace, commercial clients are embracing the Industrial Internet of Things (IIoT) on a larger scale. While buzzwords are great for marketing, what does it really mean to provide IIoT, and who are the customers? The game-changer is the opportunity to bring IIoT to commercial clients that provide meaningful and effective solutions, and create a subscription-based revenue stream. For industrial and manufacturing clients, this could mean providing proactive maintenance service before a breakdown occurs or tracking sensitive materials around a facility or across the country. In this session, we'll discuss:
The future is not always rosy. Competition is fierce. Industry trends are affected by several factors such as technology, economics, politics and social behavior. Navigating the future is critical for industry professionals to help them better assess the challenges and opportunities and apply them to their business strategies and operational playbooks. In this session, you will:
The whole world seems to run on subscription services these days – clothing, games, groceries and music. Security is following this trend, offering more recurring services than ever before. For your company, RMR drives revenue, sustainability, profitability and enterprise value. For your customers, next gen technology connects more deeply with them, offering more security, more convenience and a better customer experience. It's time to focus your approach on delivering subscription-based services beyond just traditional monitoring. In this session, our experts will discuss:
Geared for sales and installation staff, this session will provide valuable insights on how to properly design and install a monitored video solution. Different than traditional intrusion systems, properly installed monitored video systems can better detect a crime while meeting the customers’ expectations. This also requires that the monitored video system not overwhelm a monitoring center with costly nuisance or unwanted signal traffic. In this session, experts will share:
In today's ever-changing marketplace, it is critical that monitoring centers keep up with consumer trends to remain relevant and successful. Join us for a look at the current market forces that are driving change and the latest innovations monitoring centers are implementing to enhance their services, improve the customer experience and create new opportunities for your business. This session will include:
What’s worse than one Goliath in the room? Having two of course. Google and Amazon have entered our homes, our cars and our work in a huge way, especially in recent years. For dealers and integrators, they feel more like competitosr than partners. Do you treat them strictly as competitors and hope none of your customers notice? Maybe there is another solution – work with them, not against them! In what's sure to be a spirited discussion, join us for this session as we evaluate opportunities to leverage the proliferation of smart devices and bring greater shared value for your customers. In this session you’ll uncover:
Information is accessible everywhere, 24/7, which means buyers are more informed. Prospects have already researched your product, your company and your competition before they even talk to you. To be successful today, sales professionals need certain characteristics, attributes and attitudes that will lead to better sales performance. Research with thousands of buyers has reinforced the importance of smarter selling. No more following a script or delivering brochures. Selling Smarter requires a more disciplined approach and customer journey that converts the prospect into a loyal client. In this session, you’ll uncover:
Standalone access control and video cameras don’t tell the whole story effectively. Integrating these two technologies create powerful security solutions for your commercial, residential, industrial and governmental clients. As a result, the combined systems are more accountable, increase safety, have better visibility and become a stronger deterrent. This session will include recommendations on:
The Code of Practice for the installation, transmission of signals and servicing of electronic fire alarm systems is a critical process that is governed under national, state and local code enforcement. As codes, technology and practices transform, it is imperative that dealers and integrators keep up with these changes, avoiding loss of profit, and more importantly, loss of life or property. In this session, you’ll hear from experts on:
Although many consumers think Artificial Intelligence (AI) and machine learning are still science fiction terms, they drive much of the technology used in our everyday lives. As with the Jetsons, common tasks will become easier for computers to process, which means robots and IoT will become extremely useful in day-to-day life. From smart thermostats and cameras to drones, the applications of these technologies will greatly impact the security industry. Join us as we:
Although customer satisfaction has been critical to keeping their business, today it is not enough. In the modern market, you must make your customers successful to win their loyalty. Have you considered how to make your strongest customers successful? In this session, you’ll learn five powerful ideas that will shift your customers from satisfaction to success, ultimately encouraging them to sing your praises.
Attracting the right employees for your company is challenging in today’s business climate. Competition is fierce for workers, and, in the foreseeable future, will remain that way. Understanding your company’s culture helps attract the right candidates that will align better with your purpose, your vision, your values and your team. We’ll discuss the importance of creating the right company culture that matches your organization's mission, vision and values, and how focusing just on financial incentives doesn't always bring you the best results. In this session, you’ll learn:
Reviewing your financial information on a consistent basis for your organization is critical. There's a difference, though, between reviewing financial statements for errors or inconsistencies and using the information to knowledgably drive improvements. Are you fluent in your organization's financial reports or do they seem like a foreign language? Whatever your level of financial literacy, join us to help improve your financial acumen, including:
Delivering top-notch installations that match end users’ expectations is job one. It’s an opportunity to make good on your brand promise and generate referrals. The key is to understand your role as installation manager or supervisor and how you balance the expectations of serving your customer base and meeting the financial goals of the organization, using the following criteria: on quality, on time and on budget. In this session, you’ll learn:
One of the most important metrics to focus on is customer attrition. Many dealers and integrators don’t consistently analyze lost business. Rigorous attrition analysis provides important lessons that can help improve your organization’s delivery of the customer experience. In this session, we’ll discuss:
You've probably heard the expression "People don't leave jobs; they leave managers." While people will certainly leave a job because of a bad boss, getting people to stay is more complicated, but managers still have a role. As the gateway to your company's culture, strategy and professional development, managers can help to identify and support top talent, spot problems before they escalate and create an engaging and meaningful work environment. In this session, we'll cover:
There are many challenges with retaining quality sales talent in the security industry. Thoughtful incentive compensation programs drive the right sales behavior to occur, reward them for their efforts and enable your organization to produce the right results. In this session, we will discuss the best practices in creating a win/win compensation program that motivate sales professionals and allows dealers to compete in a highly competitive talent retention and acquisition environment. In this session you’ll learn:
With more residential and commercial systems becoming more sophisticated, dealers and integrators are required to deliver a wider range of services to consumers. Every time you put a service vehicle on the road, your organization is burning more than just fuel. There's hourly wages, wear and tear on the vehicle, wrong equipment or tools, and insurance and missed revenue opportunities elsewhere, including arriving late on customer sites that causes a negative experience. According to The Technology Service Industry Association, truck rolls can cost companies anywhere from $150 – $500 per event or more. And what if rolling a truck doesn't solve the issue? Before you spend another day on the road, join us for this session where you'll uncover:
A process is the way a business repeatedly delivers value for its customers. The execution of the primary processes, especially for security and monitoring companies, is the unique way it applies products/services and delivers them to customers. As customers interact via these processes, they either become fans or opt to take their business to the competition. It's a great time to review the areas of your business that touch your customers the most. Our panelists will discuss their own experiences in redesigning their customer-facing processes. In this session, we’ll examine the roadmap for change and the process that makes it a successful ourney:
Employee performance reviews are something that are required, dreaded or both, especially by the manager giving the review. Rather than being used as a weapon, they should be used as a tool to coach, encourage and motivate your employees. This requires a commitment from the management team to help employees grow professionally, and ultimately improve company culture. In this session, you’ll learn:
One of the most important steps in business is building and managing customer relationships throughout the customer lifecycle. Many dealers and integrators don’t have a viable process that offers upgrades or enhancements for their customer base. With a solid action plan for product and service upgrades, you can create a community of loyal customers that drives retention, revenues and referrals. In this session, we will discuss how to engage your current customers year-round, showing them new products and services, and improving the customer experience before your competition does. Topics will include:
This session focuses on taking the mystery out of interactive video monitoring. Whether you are a dealer or monitoring center, join industry experts to help you understand the best practices associated with outdoor, interactive video monitoring system design. If you are considering introducing outdoor video monitoring services, you won’t want to miss this informative session about designing the right applications, and how to avoid monitoring challenges that create headaches for everyone. By understanding how to choose the correct detection methods and applicable designs, you will significantly minimize false alarms and false dispatches. You will also hear the pros and cons of using existing infrastructure and leave with a better understanding of how to meet your customers’ needs. In this session, you’ll uncover:
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