By ESX Chairman George De Marco
The definition of monitoring is being redefined beyond just dispatching police or fire services. As monitoring evolves, implementing artificial intelligence, machine learning and deep learning technologies, new services are being developed that provide consumers and businesses with personalized monitoring capabilities for their specific needs. In addition to 24/7 professional monitoring, hybrid models will increase the available monitoring market to include self-directed monitoring, on demand monitoring, and concierge-type services.
Due to these product and service evolutions, consumers and business owners want more information that helps them manage and secure people, places and things effectively and remotely, 24/7 – all from their mobile devices. They want to know we have their backs while they are at work, in the home or while traveling.
Monitoring stations receive significant amounts of information in the form of Big and Little Data. These can be utilized to bring a deeper understanding of activities at protected premises for intrusion, fire or medical emergency including mobile-generated ones, as well as other non-emergency applications that are important and meaningful to end users. We have incredible amounts of metadata that can better analyze activities that truly warrant a dispatch from first responders or a call to action for other non-emergency activities or behaviors.
With these advances, false alarms will become an infrequent occurrence, directly reducing false alarm dispatches. More importantly, end users will have more information to make better decisions that keep them safer, more secure, and able to manage what is important to them. Giving consumers access to real-time alarm and non-emergency activities improves the effectiveness in the monitoring process and provides a better customer experience.
Every year at ESX, we have a track dedicated for industry professionals to stay current on next-gen monitoring technologies and solutions that help keep end users connected and protected.
Come join your peers and colleagues at ESX 2019 in Indy to learn more about the future of monitoring.