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Consumer Experience in the Security Industry to be Highlighted at ESX

ESXperts to Explore How Sales, Culture and Customer Engagement Drive Business

Consumers will pay up to a 16% price premium on products and services to have consistently great experiences with a company, according to a PwC white paper. On the other hand, one in three consumers say they will quit buying from a brand after just one bad experience.

In the security industry, businesses have many touch points with the consumer, and often end up in their most sacred spaces to install systems their family’s safety will depend on. This presents many opportunities to sour a customer’s perception of the business, but it also represents a tremendous opportunity to impress the customer at every step – from sales to service calls, and everything between.

This June at ESX, experts will explore how to wow customers by implementing best practices in sales, human resources and customer engagement. These three days of peer-led breakout sessions will teach business leaders how to transform and align their processes internally to give their customers the best experience their businesses can offer.

Sessions will include:

  • Onboarding Customers: Creating Amazing Experiences that Drive Referrals
  • Data that Drives a Personalized Customer Experience
  • Successfully Launching New Products with Existing Customers and New Markets
  • Installation Performance: On Time, On Budget, On Par for Quality
  • Why Building an Innovative Culture is Good for Business

Learn more about the education offered at ESX and see the full schedule at