Education Session

Video Verification - Can You See Me Now?
Wednesday, June 14, 2017 10:00AM - 11:15AM

Verifying alarms is good for business and for building strong relations with police services. Video verification provides an additional resource that helps operators assess alarm activations more effectively and efficiently before dispatching the police. In addition, it allows dealers and integrators to differentiate themselves from the competition, and to turn video systems into RMR generators. In this session, you’ll learn:
  • What video verification is and how it’s different from video investigation
  • Why video verification is important to all stakeholders – customer, police and your company
  • The top applications that resonate with end users
  • How to upsell the end user and generate a higher RMR

Tammy Donald
Tammy began her career in the alarm industry 30 years ago as a Monitoring Representative for Sonitrol/PSI. During her time there she held several key roles, monitoring, programmer, Supervisor, Manager, Dealer Manager and Tech Data Manager. When Protection 1 purchased Sonitrol/PSI/IASG the opportunity came for her to relocate from California to Texas to take on the role of Tech Support Manager. A few years later she was promoted to the Director. The monitoring center is her key role, she also over sees the Commercial Account Specialist team. That team supports our Key Accounts and provides the 1 touch feel. Away from work, she enjoys restoring historical muscle cars with her husband, spending time outside with family and experiencing new things.

John Wells
John Wells is the operations manager for Comtronics, headquartered in Jackson, Michigan. John began his career in the security industry in 2009 as a central station operator for Comtronics. John quickly evolved at Comtronics and has since worked as the company’s program manager, sales executive, field technician and corporate trainer. In 2014, John played an integral role in launching the Comtronics DIY product in the company’s 19 Verizon Retail stores. In May of 2016, John managed the transition and move of the Comtronics Central Station to Lake Forest, California. John currently participates in the Jackson Young Professionals group and often speaks and engages with local schools and colleges.

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"ESX is the best way in the industry to network with peers to grow your business."
— Jamie Vos | Security Solutions NW | WA
"ESX is the best show in the security industry to learn new ways to grow my business and to network with people who are very knowledgeable and passionate about what we do."
— Jacob Engel | Strauss Security Solutions | IA
"I was challenged to think outside the box. Seminars were inspiring and made me think about the future of our business in a proactive way."
— John Yohe | Security Unlimited Professionals | OH
"We had breakfast with a new intercom provider — and we quoted it the first day back to the office."
— Chris Gilbert | Security Pros, LLC | KY
"I enjoyed the interactions I was able to have with other owners at ESX. It seems like everyone has the same problems!"
— Agnes Albright | Security Alarm Corporation | FL
"The speakers and education programming as a whole were top notch. If you didn’t attend — you missed out."
— LJ Lynes | Stanley Security | MS
"As a business owner and the sales manager, time away from my day-to-day operations is expensive — but the insight, education, connections, and business intelligence gleaned from my time at ESX was priceless."
— Sofia Aguilar | A-1 Security | CO
"You can get what you want out of this show. There’s been a lot of great ideas gained from ESX."
— Dee Ann Harn, RFI Enterprises, CEO | CA


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