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ESX Nashville

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June 23-26, 2014

EDUCATION JUNE 24-26
EXPO JUNE 25-26
ASSOCIATION JUNE 22-26

Verbal Communications Training for Operators

When the phone is the principle communication tool for delivering your service, effective and efficient verbal communications are paramount. This session provides a look at best practices in the coaching of central station operators on verbal communications. You'll learn how this monitoring center. records and gradescalls and get details on the weekly individualized coaching session that clearly improve on-the-phone skills.

Date  June 20, 2013
Time  5:00 PM - 6:00 PM
Location  201B
Track  Central Station Operations
Session Code  S54
Sponsored by  Sur-Gard

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