Every business owner likes to think that he or she has a commitment to quality. If that were truly the case, no product would ever disappoint, and no service would result in a complaint. So how can you improve quality at your company? Start with this informative session which will put your company on the path to true quality improvement enabling you to deliver long-term customer delight.
You will learn the key steps to improving quality including:
- Making a commitment
- Tracking mistakes
- Investing in training
- Organizing quality circles
Recommended for owners, executive management and functional managers