Quality Standards for Customer Delight!

Quality Standards for Customer Delight!
June 09, 2016
4:15 PM - 5:30 PM
Room 201B

Every business owner likes to think that he or she has a commitment to quality. If that were truly the case, no product would ever disappoint, and no service would result in a complaint. So how can you improve quality at your company? Start with this informative session which will put your company on the path to true quality improvement enabling you to deliver long-term customer delight.

You will learn the key steps to improving quality including:

  • Making a commitment
  • Tracking mistakes
  • Investing in training
  • Organizing quality circles

Recommended for owners, executive management and functional managers

Presenter:  
John Loud
President
LOUD Security Systems
Sponsored by:  Security Partners
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