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ESX 2015 Educational Sessions

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Main Stage Events Run Your Company 24/7Maximize Your Central Station Grow Your BusinessExhibitor Offered Training Sessions Rethink The Future


Wednesday, June 24, 2015
8:30 AM - 9:45 AM
Ballroom I & II
OpenXchange
This forum is where we talk about the newest-of-the-new: emerging technologies and services—and the changing competitive landscape that will influence the direction of our industry....
10:00 AM - 11:15 AM
Room 307
Break the Rules to Close More Sales
The golden days of order taking have been replaced by a new era of order making. Attributes like reputation and trust no longer guarantee a...
10:00 AM - 11:15 AM
Room 308
Big Data and Analytics - What it Means and How It Can Benefit Your Company
The way you analyze and apply big data can separate your company from the competition. Join us as we share how best-in-class companies and service...
10:00 AM - 11:15 AM
Room 309
What's Next for Your Business? - Assess Your Options
There are more qualified buyers as well lenders eyeing our industry than ever before. Plus, capital is available on all levels. This session will help...
10:00 AM - 11:15 AM
Room 310
Improve Customer Retention by Understanding Attrition
Protect your business by learning to minimize the impact of attrition. Our experts will discuss what causes attrition and provide creative solutions for retaining more...
10:00 AM - 11:15 AM
Room 314
Choose the Right Key Performance Indicators
KPIs enable you to assess which elements of your business are performing effectively and highlight those areas of the business that are under-performing. Learn to...
10:00 AM - 11:15 AM
Room 315
24/7
Innovative Training Techniques for Central Station Operators
It takes a well-trained Central Station operator to deliver a remarkable customer experience. The challenge is that younger employees learn differently, and therefore need to...
11:30 AM - 1:30 PM
Ballroom I & II
Networking Luncheon
Networking Event which will include a Public Safety Speaker and Public Safety Awards.
1:45 PM - 3:00 PM
Room 307
Methodical and Steady Marketing Wins the Race (Part I)
Learn the marketing secrets of the top 1% of security companies. This session will teach a step-by-step, actionable, low-cost, high return, integrated marketing approach. Explore...
1:45 PM - 3:00 PM
Room 308
Custom-Build an RMR Opportunity - Vision to Execution (Part I)
Grow by developing and implementing new RMR opportunities for your business. Using a step-by-step interactive process, our panel of experts will teach you how to...
1:45 PM - 3:00 PM
Room 309
DIY Security - Competition or Opportunity
Will you dismiss DIY or embrace it? Learn how security companies and integrators are embracing or combating the DIY wave, then decide what is the...
1:45 PM - 3:00 PM
Room 310
The Innovative Solutions Provider - Become One Now!
Customers don't purchase products; they purchase solutions to their problems. Earn these customers' business and loyalty by learning to innovate, both services and products to...
1:45 PM - 3:00 PM
Room 314
Hire and Retain GREAT Technicians
A GREAT technician's interaction with your customers will create trust, forge lasting relationships, and generate upsell and RMR opportunities. Learn how to identify and retain...
1:45 PM - 3:00 PM
Room 315
24/7
Central Station Technology - The Latest and Greatest
Technology creates new opportunities to realize efficiencies and expand our service offerings. Join us for an expert discussion of what's new on the horizon that's...
3:15 PM - 4:30 PM
Room 307
Methodical and Steady Marketing Wins the Race (Part II)
Learn the marketing secrets of the top 1% of security companies. This session will teach a step-by-step, actionable, low-cost, high return, integrated marketing approach. Explore...
3:15 PM - 4:30 PM
Room 308
Custom-Build and RMR Opportunity - Vision to Execution (Part II)
Grow by developing and implementing new RMR opportunities for your business. Using a step-by-step interactive process, our panel of experts will teach you how to...
3:15 PM - 4:30 PM
Room 309
Recruit and Integrate Outstanding Team Members
Take your business to the next level by finding and hiring 'A' players. We'll discuss how to use your existing sales, marketing, and networking resources...
3:15 PM - 4:30 PM
Room 310
Monetize the Internet of Things
New security-related devices and apps are launched nearly every day. Do these products compete with our industry or offer us opportunity? Join us as industry...
3:15 PM - 4:30 PM
Room 314
No Pain Equals Gain - Create an Ideal Customer Journey
A painless and enjoyable customer experience will build trust, turn customers into advocates and earn you both return business and new referrals. Join us for...
3:15 PM - 4:30 PM
Room 315
24/7
Monitoring for the DIY Market - Questions and Answers
Central Station monitoring of Do It Yourself systems is on the horizon. Should your Central Station be looking to take on this business? Join us...
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