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June 24, 2015
10:00 AM - 11:15 AM
307
Break the Rules to Close More Sales
The golden days of order taking have been replaced by a new era of order making. Attributes like reputation and trust no longer guarantee a...
Tammy Porto
Senior Account Executive
ASP
Tammy Lynn Porto
Senior Account Executive
ASP
10:00 AM - 11:15 AM
315
Innovative Training Techniques for Central Station Operators
It takes a well-trained Central Station operator to deliver a remarkable customer experience. The challenge is that younger employees learn differently?and therefore need to be...
10:00 AM - 11:15 AM
310
Improve Customer Retention by Understanding Attrition
Protect your business by learning to minimize the impact of attrition. Our experts will discuss what causes attrition and provide creative solutions for retaining more...
10:00 AM - 11:15 AM
314
Choose the Right Key Performance Indicators
KPIs enable you to assess which elements of your business are performing effectively?and highlight those areas of the business that are under-performing. Learn to use...
10:00 AM - 11:15 AM
308
Big Data and Analytics- What it Means and How It Can Benefit Your Company
The way you analyze and apply big data can separate your company from the competition. Join us as we share how best-in-class companies and service...
10:00 AM - 11:15 AM
309
What's Next for Your Business? - Assess Your Options
There are more qualified buyers?as well lenders?eyeing our industry than ever before. Plus capital is available on all levels. This session will help you figure...
1:45 PM - 3:00 PM
307
Methodical and Steady Marketing Wins the Race
Learn the marketing secrets of the top 1% of security companies. This session will teach a step-by-step, actionable, low-cost, high return, integrated marketing approach. Explore...
1:45 PM - 3:00 PM
308
Custom-Build an RMR Opportunity - Vision to Execution (2 Hour Session)
Grow by developing and implementing new RMR opportunities for your business. Using a step-by-step interactive process, our panel of experts will teach you how to...
1:45 PM - 3:00 PM
315
Central Station Technology - The Latest and Greatest
Technology creates new opportunities to realize efficiencies and expand our service offerings. Join us for an expert discussion of what's new on the horizon that's...
1:45 PM - 3:00 PM
314
Hire and Retain GREAT Technicians
A GREAT technician's interaction with your customers will create trust, forge lasting relationships, and generate upsell and RMR opportunities. Learn how to identify and retain...
1:45 PM - 3:00 PM
309
DIY Security - Competition or Opportunity
Will you dismiss DIY or embrace it? Learn how security companies and integrators are embracing?or combating?the DIY wave?then decide what is the best option for...
1:45 PM - 3:00 PM
310
The Innovative Solutions Provider - Become One Now!
Customers don't purchase products?they purchase solutions to their problems. Earn these customers' business and loyalty by learning to innovate?both services and products?to meet their needs....
3:15 PM - 4:30 PM
307
Methodical and Steady Marketing Wins the Race
Learn the marketing secrets of the top 1% of security companies. This session will teach a step-by-step, actionable, low-cost, high return, integrated marketing approach. Explore...
3:15 PM - 4:30 PM
308
Custom-Build and RMR Opportunity - Vision to Execution (2 Hour Session)
Grow by developing and implementing new RMR opportunities for your business. Using a step-by-step interactive process, our panel of experts will teach you how to...
3:15 PM - 4:30 PM
309
Recruit and Integrate Outstanding Team Members
Take your business to the next level by finding and hiring 'A' players. We'll discuss how to use your existing sales, marketing, and networking resources...
3:15 PM - 4:30 PM
315
Monitoring for the DIY Market - Questions and Answers
Central Station monitoring of Do It Yourself systems is on the horizon. Should your Central Station be looking to take on this business? Join us...
3:15 PM - 4:30 PM
314
No Pain Equals Gain - Create an Ideal Customer Journey
A painless and enjoyable customer experience will build trust, turn customers into advocates?and earn you both return business and new referrals. Join us for a...
3:15 PM - 4:30 PM
310
Monetize the Internet of Things
New security-related devices and apps are launched nearly every day. Do these products compete with our industry?or offer us opportunity? Join us as industry leaders...
4:45 PM - 6:00 PM
307
Drive Growth By Assuming the Right Leadership Role
Coach, supervisor, mentor, and trainer. Join us as we define and describe how and when to apply each of these leadership roles to increase your...
4:45 PM - 6:00 PM
308
Build a Great Fire and Life Safety Business
Residential and commercial customers want the protection and peace of mind that fire and life-safety solutions provide. Join us as industry experts share, step-by-step, how...
4:45 PM - 6:00 PM
314
To PERS or Not to PERS
PERS is a growing opportunity to create additional RMR. Should your company enter the market? And if you do, how would you go about it?...
4:45 PM - 6:00 PM
310
Build a Better Sales Team
Finding, training, and compensating your sales team shouldn't be an ongoing struggle. Learn how to achieve hiring, training, and motivational success. We will discuss: - The...
4:45 PM - 6:00 PM
309
Transporting on the Mobile Communications Highway - Beyond 2G
Cellular communications provide a reliable, tamper-resistant connection for security and connected home services. As a completely managed connection, it also eliminates common support issues and...

June 25, 2015
10:00 AM - 11:30 AM
307
Cook Up Revenue: The Secret Recipie for Sales Success
The formula for successful sales is repeatable. Identify the attributes that make a sales person successful?and learn how to obtain and implement those attributes to...
10:00 AM - 11:30 AM
308
Build a Better Company - Vision and Culture
Who are you, what do you do, why do you do it, and who do you do it for? Answering these questions can improve company...
10:00 AM - 11:30 AM
314
Increase RMR with Video Monitoring Services
Offering video is a sexy way to add a new revenue stream to your Central Station. Is it time to add it to the list...
10:00 AM - 11:30 AM
315
Increase RMR with Services Beyond Security Monitoring
Leverage your investment in 24/7 staffing by expanding your service offerings beyond security monitoring. Join us as we discuss opportunities that can be developed from...
10:00 AM - 11:30 AM
310
Generate New Revenue from Existing Customers
Your best sales opportunities lie within your existing client base. Join us for a discussion on how to re-fresh those relationships and increase top line...
10:00 AM - 11:30 AM
309
All Things Video - Benefit from the Shift to Digital
From analog to megapixel to cloud-based?the speed of change in the world of digital video technology is staggering. Get updated as our experts discuss the...

June 26, 2015
1:45 PM - 3:15 PM
307
Use Technology to Grow Your Business - 10 Tips
Learn how to leverage technology to improve your business processes, efficiency, and profitability. Areas explored will include the sales process, accounting and finance, operations, project...
1:45 PM - 3:15 PM
310
False Dispatch Reduction Update
Our industry has made false dispatch reduction a priority. The threat of non-response by various city police departments has prompted involvement from our industry. Join...
1:45 PM - 3:15 PM
309
Inspire and Thrive with Optimized Management Techniques
Reduce bad hires, keep your company or department on track, and improve morale by being the best manager you can be. In this session, we'll...
1:45 PM - 3:15 PM
308
Legislative Update - How the Political Landscape will impact Our Industry
Municipal policy and procedure are changing our industry forever. Join us to discuss how this will impact your business. - Learn how industry experts take...
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