The Technology of the 21st Century Central Station

We've talked before about the importance of always focusing on the performance and efficiency of your central station. For a business built on responding to and servicing your customers, there's no more important place for constant improvement than your central station.

Part of that equation is the people working in the central station - their ability to handle calls, deal with the situation appropriately, and facilitate a response from private or law enforcement officials as necessary.

The other part of the equation is the technology your people are using. Is it best capturing the information your operators need to make a judgement call? Is it effectively handling the types of systems your clients want to use?

At ESX this year, there will be a dedicated mini-track that focuses on the technology used in the modern central station - the Central Station Tech Track. The seminars in the track will look at the tech you need, including hardware, software and infrastructure required to support remote video monitoring, managed services, PERS/senior monitoring and automated data communications with responding authorities.

Let's take a look at the seminars being offered.

Video Changes the Whole Game (June 27, 9:30 AM)
With the explosion of IP-based products hitting the security market, it's important to understand how these technologies can benefit your business. In this session, speaker Matt Krebs of Axis Communications will take a look at how new IP-based products and cloud-based alternatives are affecting the video surveillance segment. 

The session will explore how IP video products and services can offer lower cost, easier-to-deploy solutions that provide long term value for both security integrators and end users. You'll learn how you can take IP video surveillance and offer it to your end users in a service-based, recurring revenue model that will add long term value to your organization.

Diagnosing and Solving Central Station Problems (June 27, 10:45 AM)
In this session, designed for the "in the trenches" operations professional, you will learn how to diagnose and solve many of the common central station technical problems. This includes some elusive telecom problems as well as network and software issues we face every day. 

Speaker Morgan Hertel will cover topics including telecom problems with receivers, signal format issues, IP and firewall problems, database problems and backup strategies and more.

To attend the sessions in the Central Station Tech Track, register for ESX today.