EDUCATION JUNE 24-26 EXPO JUNE 25-26 ASSOCIATION JUNE 22-26
Speaker Q&A: Michael Jagger, Provident Security Corp.
April 11, 2012
We speak to Michael Jagger, president of Provident Security Corp. and presenter of "The Path to Paperless" (Thursday, June 28 at 5:00 pm) at ESX 2012.
What's your background, and how did you get involved in the industry?
I started Provident as a way to pay for my tuition at books while at Simon Fraser University in Vancouver when I was 20. The company was originally intended to be a temporary measure to get me through school debt-free. The original plan was to specialize in providing security for high-school dances and private parties.
Sixteen years later, we are a full service security company with more than a hundred employees that installs, services, monitors and provides a guaranteed five-minute alarm response to thousands of clients from offices in Vancouver and Whistler, British Columbia.
What trends are you seeing in the market making an impact on your business?
The trend that is having the biggest impact on Provident is that clients are far more aware of what is available -- technology-wise -- than they were a few years ago. In a lot of ways, that has made things much easier. For us, the more educated a client is about what is available, and how it can offer value to them, the better.
The fact that clients have the expectation that they can do anything on their Blackberry or iPhone opens up a lot of opportunities. Clients come to us asking about how to integrate all of the other systems in their home to their alarm... that's a big difference from a few years ago when we had to explain that it was even possible, let alone why it was a feature.
Tell us a little bit about the session you're presenting at ESX 2012.
I'll be talking about how Provident has gone almost completely paperless over the past 7 years. In particular, I'll talk about our experience making our sales process paperless - from training, operations and scheduling to document signing and control. We got rid of our last filing cabinet in 2007 and it has had a profound impact on our business. Beyond the 'green' benefits of not using paper, we've become a much more efficient company.
Going paperless has improved our bottom line as well as made both our employees and customers happier. My presentation will be about how we went about making the transition to paperless, the tools we use(d), what worked, and what didn't.
Why is the topic of your session important to the industry?
Anything that you can do to increase efficiency in your company is a good thing. When you can do something that increases efficiency, reduces stress, makes your employees happy and saves you money, you have to do it. Going paperless wasn't easy, but it achieved all of those things. With an industry that changes as much as ours, back office efficiency is essential.
What's your favorite ESX story or memory?
This will be my third year attending ESX. I had a great time speaking last year in Charlotte on a panel that Scott Goldfine organized about sales and marketing. I've met more than a few people at both the Pittsburgh and Charlotte shows that have helped move Provident forward. I'm looking forward to more of the same this year in Nashville.
We recently caught up with Mike to find out even more about him and his company.