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Education Session

Inspiring Operator Performance in the Monitoring Center – Leadership Boot Camp, Part 3
Friday, June 16, 2017 11:00AM - 12:00PM
In this session you will:
• Learn techniques for increasing operator engagement and buy-in
• Strategize impactful operator-level goals, metrics, and objectives
• Develop a framework for more effective coaching and mentoring
Justin Robbins photo
Justin Robbins
Content Director
HDI & ICMI
Justin Robbins is a customer service expert focused on contact center operations and helping organizations appropriately define and achieve success. Over the past two decades, he's coached thousands of individuals around the globe on customer experience best practices. Justin leads the content strategies and community engagement initiatives for HDI and ICMI and is a speaker, trainer, and writer on topics such as customer service best practices, key performance indicators, and motivational business leadership. He's a professional member of the National Speakers Association and has been featured by the New York Times, NBC Nightly News with Lester Holt, Fox News and numerous other media outlets.


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