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Education Session

Don't Do it Yourself! - The Value and Benefits of Contract Monitoring Services
Wednesday, June 14, 2017 10:00AM - 11:15AM
Security alarm companies operating their own monitoring center have significant challenges in keeping pace with rapidly changing technology and services in a competitive market. The demands of properly operating a monitoring center are costly in economic and human capital. Outsourcing monitoring has its pros and cons, but in today’s fast-paced world, it is prudent to evaluate contract monitoring service as an alternative solution that leverages the power of technology and delivery of monitoring services. In his session, you’ll learn:
• The 3 top things to consider before outsourcing monitoring
• How it will affect the customer experience
• How to find the right strategic monitoring partner
Teresa Gonzalez photo
Teresa Gonzalez
Lydia Security Monitoring Inc. dba: United Central Control, (UCC)
Teresa Gonzalez has 25 years of experience in central station operations and technology, including 15 years managing personnel, business operations and technical advancements in the central station. She joined UCC in 1997 and has served as UCC Vice President and General Manager until being promoted to President in 2008.
Mark Matlock photo
Mark Matlock
Sr. VP of Sales and Marketing
United Central Control
Started as an alarm installer and salesperson with Settle Security Services in Houston, TX in 1985 and worked way up to GM. Started a new career in sales in wholesale monitoring in 1994 with Alarm Processing Corporation (APC) in Houston. Worked up to VP of Sales and helped APC grow from 10K monitored accounts in 1994 to roughly 120K accounts when it sold to Chubb in 2001. Left shortly after the company sold in 2001. Began working as VP of Sales for United Central Control, Inc. (UCC) in San Antonio, TX in 2002. Helped UCC grow from 37K monitored accounts in 2002 to over 230K monitored accounts when it sold in 2016 to Lydia Security Monitoring, Inc. (LSM). Still work for UCC as Senior VP of Sales but under new owners, LSM. Served on every local alarm association board in Texas and the Texas Burglar & Fire Alarm Association Board (only person ever to do so in Texas) between 2003 and 2008. Served as President of the Houston Burglar and Fire Alarm Assn. from 1999 to 2001, and served as President of the South Texas Alarm Association from 2006 to 2007.

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