Education SessionDon't Do it Yourself! - The Value and Benefits of Contract Monitoring Services
Wednesday, June 14, 2017 10:00AM - 11:15AM
Security alarm companies operating their own monitoring center have significant challenges in keeping pace with rapidly changing technology and services in a competitive market. The demands of properly operating a monitoring center are costly in economic and human capital. Outsourcing monitoring has its pros and cons, but in today’s fast-paced world, it is prudent to evaluate contract monitoring service as an alternative solution that leverages the power of technology and delivery of monitoring services. In this session, you’ll learn:
- The 3 top things to consider before outsourcing monitoring
- How it will affect the customer experience
- How to find the right strategic monitoring partner
Justin has been with AvantGuard Monitoring Centers for the past 7 years and is currently the COO. His time at AvantGuard has coincided with significant growth and change.
Justin entered the security industry as a custom software and database consultant. After being an outsider for years, he officially joined the industry in 2010 IT and all software development at AvantGuard. His unusual background in both IT and operations provides a unique perspective in the industry. Additionally his understanding of technology enables him to see opportunities and trends coming to security and PERS that are more mature in other industries.
Justin has a Masters degree in Information Systems Management from Brigham Young University. Outside of work, Justin loves being a husband and a father. He enjoys skiing, backpacking, camping, mountain biking and running.
Sharon Elder has been VP of Sales for National Monitoring Center since its opening in 2001. She developed a sales strategy to advocate for dealers while collaborating with the NMC operations team to always maintain best business practices. She continues with a mentorship program and has successfully developed the finest sales team in the contract monitoring industry today.
Serving as Police Liaison in Orange County, California since 1994, a proud moment of Sharon's volunteer work was being the recipient in 2013 of the Bill Moody Award.
Dealer education and advocacy is the culture that Sharon has built at NMC. This is something she extremely proud of.
Teresa Gonzalez has 25 years of experience in central station operations and technology, including 15 years managing personnel, business operations and technical advancements in the central station. She joined UCC in 1997 and has served as UCC Vice President and General Manager until being promoted to President in 2008.
Started as an alarm installer and salesperson with Settle Security Services in Houston, TX in 1985 and worked way up to GM. Started a new career in sales in wholesale monitoring in 1994 with Alarm Processing Corporation (APC) in Houston. Worked up to VP of Sales and helped APC grow from 10K monitored accounts in 1994 to roughly 120K accounts when it sold to Chubb in 2001. Left shortly after the company sold in 2001. Began working as VP of Sales for United Central Control, Inc. (UCC) in San Antonio, TX in 2002. Helped UCC grow from 37K monitored accounts in 2002 to over 230K monitored accounts when it sold in 2016 to Lydia Security Monitoring, Inc. (LSM). Still work for UCC as Senior VP of Sales but under new owners, LSM. Served on every local alarm association board in Texas and the Texas Burglar & Fire Alarm Association Board (only person ever to do so in Texas) between 2003 and 2008. Served as President of the Houston Burglar and Fire Alarm Assn. from 1999 to 2001, and served as President of the South Texas Alarm Association from 2006 to 2007.
Spencer Moore is the Vice President of Sales & Marketing for Rapid Response Monitoring Services, Inc. Before joining the Rapid Response team in 2015, he served as a Regional Sales and Operations Manager for Fastenal Company for fifteen years partnering with commercial contracting and manufacturing companies to streamline supply chains and drive out cost. Spencer believes in growth through service, and is passionate about developing strong business partnerships and supporting Rapid Response's continued growth in both existing and emerging channels.