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Education Session

Don't Do it Yourself! - The Value and Benefits of Contract Monitoring Services
Wednesday, June 14, 2017 10:00AM - 11:15AM
Security alarm companies operating their own monitoring center have significant challenges in keeping pace with rapidly changing technology and services in a competitive market. The demands of properly operating a monitoring center are costly in economic and human capital. Outsourcing monitoring has its pros and cons, but in today’s fast-paced world, it is prudent to evaluate contract monitoring service as an alternative solution that leverages the power of technology and delivery of monitoring services. In this session, you’ll learn:
• The 3 top things to consider before outsourcing monitoring
• How it will affect the customer experience
• How to find the right strategic monitoring partner
Justin Bailey photo
Justin Bailey
COO
AvantGuard Monitoring Centers
Justin has been with AvantGuard Monitoring Centers for the past 7 years and is currently the COO. His time at AvantGuard has coincided with significant growth and change.

Justin entered the security industry as a custom software and database consultant. After being an outsider for years, he officially joined the industry in 2010 IT and all software development at AvantGuard. His unusual background in both IT and operations provides a unique perspective in the industry. Additionally his understanding of technology enables him to see opportunities and trends coming to security and PERS that are more mature in other industries.

Justin has a Masters degree in Information Systems Management from Brigham Young University. Outside of work, Justin loves being a husband and a father. He enjoys skiing, backpacking, camping, mountain biking and running.
Sharon Elder photo
Sharon Elder
VP of Sales
National Monitoring Center
Morgan Hertel photo
Morgan Hertel
VP of Technology and Innovation
Rapid Response Monitoring
Since 2012, Morgan has held a leadership position at Rapid Response Monitoring Services, Inc. In May of this year, he was promoted to his new role as VP of Technology and Innovation to help his company leverage new and emerging technology in the monitoring space. As VP of Operations, he was responsible for all of operations, which included not only dispatch operations but also dealer support, software development, training, IT support and technical support for the dealers, many of which he will continue to oversee. Prior to RRMS, Morgan was Vice President and General Manager at MACE Security International for just over eight years.
Mark Matlock photo
Mark Matlock
Sr. VP of Sales and Marketing
United Central Control
Started as an alarm installer and salesperson with Settle Security Services in Houston, TX in 1985 and worked way up to GM. Started a new career in sales in wholesale monitoring in 1994 with Alarm Processing Corporation (APC) in Houston. Worked up to VP of Sales and helped APC grow from 10K monitored accounts in 1994 to roughly 120K accounts when it sold to Chubb in 2001. Left shortly after the company sold in 2001. Began working as VP of Sales for United Central Control, Inc. (UCC) in San Antonio, TX in 2002. Helped UCC grow from 37K monitored accounts in 2002 to over 230K monitored accounts when it sold in 2016 to Lydia Security Monitoring, Inc. (LSM). Still work for UCC as Senior VP of Sales but under new owners, LSM. Served on every local alarm association board in Texas and the Texas Burglar & Fire Alarm Association Board (only person ever to do so in Texas) between 2003 and 2008. Served as President of the Houston Burglar and Fire Alarm Assn. from 1999 to 2001, and served as President of the South Texas Alarm Association from 2006 to 2007.


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