Education Session

Creating Your Business Metrics Dashboard: Metrics Boot Camp - Part 2
Friday, June 16, 2017 09:45AM - 10:45AM

You likely have a lot of metrics at your disposal: marketing performance, sales numbers, attrition rates, call volumes, service levels, financials — the list goes on. What does the right business metrics dashboard look like for a successful security integrator or dealer? Having the right industry metrics and Key Performance Indicators (KPIs) will arm you with powerful tools that will help your business achieve operational excellence. Instead of guessing at success, this segment of the Metrics Boot Camp will help you develop the discipline and knowledge to give you the insight of knowing whether you are tracking for operational success or less-than-desirable results. In this session, you’ll learn how to:
  • Develop industry and non-industry KPIs essential for running your business
  • Acquire knowledge to assess and track attrition
  • Understand the importance of RMR creation costs and how to measure them
  • Harness the power of cash flow forecasting to control your business



John Colehower
John Colehower is the principal of Mergers & Acquisitions L.L.C., a consulting firm specializing in the security industry. The firm is engaged in finding, negotiating and structuring mergers, acquisitions and financings of security and systems integration companies. The firm also provides management consulting, business appraisals and valuations.

Prior to starting Mergers & Acquisitions, Mr. Colehower was the co-founder and Executive Vice President of Matrix Security, where he directed its acquisitions program. Headquartered in Turnersville, NJ, Matrix completed over 50 acquisitions and operated twelve satellite offices in the mid-Atlantic Region between New York and North Carolina. At the time of its sale, Matrix monitored approximately 37,000 alarm customers, generated over One Million Dollars in Recurring Monthly Revenue and was ranked as Number 27 on the SDM 100 List.

Before starting Matrix, Mr. Colehower co-founded and directed acquisitions for United Security Systems. Headquartered in Lawrenceville, NJ, United Security completed over 50 acquisitions. At the time of its sale, United and its affiliates were ranked by the SDM 100 as the 16th largest security company in the United States.

Prior to his entry into the security industry, Mr. Colehower practiced law as an attorney with the Philadelphia law firm of Saul Ewing where he concentrated in municipal finance, business and real estate law. Over the last 25 years, Mr. Colehower has continually served as an Adjunct Professor of Law at Temple University’s Beasley School of Law in Philadelphia, Pennsylvania. He has also served as an Adjunct Professor of Law and a Lecturer in Law with the University of Pennsylvania and Rutgers University Law Schools.

Mr. Colehower is a frequent speaker on security industry acquisitions and financings, including: the Barnes Buchanan Conference in Palm Beach FL; Honeywell Security Conventions; GE and Interlogix Dealer Meetings; NYC ASIS; and various state Electronic Security Association meetings. He is a frequent participant of meetings of the Central Station Alarm Association, the Electronic Security Association, the International Security Conference and the Electronic Security Expo. Mr. Colehower also served on the President’s Counsel for Honeywell Security’s First Alert Professional Program and was a member of GE Security’s Dealer Advisory Council.

James Lee
Jim Lee is founder and president of Astute Financial Consulting, a financial consulting firm and an authorized reseller of SedonaOffice and Vivid Reports software. He worked in public accounting before moving into the security industry as CFO of a national operator where he was involved in many financing and acquisition transactions. Over the years he has had the opportunity to serve as GM of a regional alarm company, manage a finance company, and develop business management software. He enjoys outdoor activities and is particularly fond of his grandchildren, their parents, their aunts and uncles and their grandmother Sheila.

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"ESX is the best way in the industry to network with peers to grow your business."
— Jamie Vos | Security Solutions NW | WA
"ESX is the best show in the security industry to learn new ways to grow my business and to network with people who are very knowledgeable and passionate about what we do."
— Jacob Engel | Strauss Security Solutions | IA
"I was challenged to think outside the box. Seminars were inspiring and made me think about the future of our business in a proactive way."
— John Yohe | Security Unlimited Professionals | OH
"We had breakfast with a new intercom provider — and we quoted it the first day back to the office."
— Chris Gilbert | Security Pros, LLC | KY
"I enjoyed the interactions I was able to have with other owners at ESX. It seems like everyone has the same problems!"
— Agnes Albright | Security Alarm Corporation | FL
"The speakers and education programming as a whole were top notch. If you didn’t attend — you missed out."
— LJ Lynes | Stanley Security | MS
"As a business owner and the sales manager, time away from my day-to-day operations is expensive — but the insight, education, connections, and business intelligence gleaned from my time at ESX was priceless."
— Sofia Aguilar | A-1 Security | CO
"You can get what you want out of this show. There’s been a lot of great ideas gained from ESX."
— Dee Ann Harn, RFI Enterprises, CEO | CA

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